Second Opinion Service Terms

Version: SO-TERMS-2026-08-26-final-2

These Second Opinion Service Terms (the “Service Terms”) form an agreement between Webb Technologies LLC (“Webb Technologies,” “we,” “us,” or “our”), which owns and operates the Roundtable product and brand, and the business or organization purchasing the Second Opinion service (“Customer,” “you,” or “your”). The individual purchasing for a Customer represents that they are at least 18 years old and authorized to bind that Customer. Webb Technologies is the service provider, contracting party, payment recipient, and refund obligor for the Second Opinion.

These Service Terms apply only to the one-time Second Opinion service. The general Terms of Service govern the Roundtable AI software platform. If these Service Terms conflict with the general Terms about the Second Opinion, these Service Terms control.

1. The Service

The Second Opinion is a structured, human-facilitated comparison of perspectives generated by four identified third-party AI systems. The facilitator helps frame one business question, submits a minimized version of that question to the systems, asks neutral follow-up questions, and organizes areas of agreement, disagreement, assumptions, uncertainty, and facts that need independent verification.

Subject to eligibility, scheduling, and provider availability, the purchase includes:

• one remote session scheduled for approximately 45 minutes;
• facilitated use of the Anthropic API (Claude), OpenAI API, X.AI LLC's xAI API (Grok), and paid Google Gemini Developer API, or a disclosed substitute if a named system is unavailable and you agree to the substitution;
• a copy of the AI prompts and responses used in the session (the “AI Interaction Transcript”); and
• a written AI perspective-comparison brief delivered within 48 elapsed hours after the attended session ends, unless we agree with you in writing to a different deadline.

“AI Interaction Transcript” does not mean a transcript or recording of the video or audio meeting. At launch, Webb Technologies does not record the meeting or enable automated meeting transcription or AI note-taking.

2. Decision Support, Not a Recommendation

Webb Technologies and the facilitator do not recommend, approve, validate, endorse, choose, or decide what Customer should do. They do not guarantee that an option is safe, compliant, profitable, suitable, or likely to succeed. Agreement among AI systems is not independent corroboration.

The service is educational decision support and is not legal, tax, accounting, securities, investment, lending, insurance, medical, mental-health, engineering, safety, employment, human-resources, or other regulated professional advice. The service does not create an attorney-client, accountant-client, adviser-client, broker, agency, fiduciary, or other professional relationship.

AI outputs may be inaccurate, incomplete, biased, non-unique, or outdated. The systems may invent facts or citations and may omit important considerations. Customer is solely responsible for verifying material facts with authoritative sources, consulting appropriately licensed professionals, and making and implementing its own decision.

3. Eligibility and Geographic Scope

The service is initially available only when:

• Customer is a U.S.-based business or organization purchasing for a bona fide business purpose;
• the purchaser and every participant are at least 18 years old and physically located in the United States during the session;
• the purchaser has authority to act for Customer and to provide all submitted information; and
• the proposed question is within the permitted scope described below.

We may request a public business website or directory listing and conduct a human eligibility review. Authorizing a card does not guarantee approval or scheduling. If we decline the engagement before capturing the authorization, we release the hold and Customer is not charged. If we decline after capture, we submit a full refund. Both paths are governed by the Second Opinion Refund & Reschedule Policy.

We apply eligibility criteria without regard to protected characteristics. We may decline a matter when we lack capacity, the matter falls outside scope, provider terms prohibit it, or proceeding would create legal, safety, privacy, or confidentiality risk.

4. Matters We Will Not Handle

Do not use the Second Opinion to obtain or materially influence:

• legal interpretation, contract drafting, litigation strategy, legal rights, or a conclusion that conduct is lawful or compliant;
• a tax return position, tax avoidance strategy, audit response, or accounting attestation;
• the purchase, sale, valuation, or recommendation of securities, digital assets, investments, or financial products;
• lending, credit, insurance, housing, healthcare, education, government-benefit, or other consequential decisions about an identifiable person;
• hiring, firing, promotion, compensation, discipline, employee monitoring, applicant ranking, or other employment decisions about an identifiable person;
• medical, mental-health, clinical, pharmaceutical, emergency, physical-safety, engineering, or similarly high-risk guidance;
• an illegal act, evasion of law or provider safeguards, deception, discrimination, harassment, or infringement; or
• a decision involving regulated or highly sensitive personal information.

If a question crosses one of these boundaries, we may stop before sending it to any AI provider, narrow the question with your agreement, or end the engagement and refer you to a qualified professional. The Refund Policy describes the applicable refund path.

5. Your Information and Authority

Use anonymized facts and ranges wherever possible. Do not submit:

• names or identifying details of customers, employees, applicants, patients, students, or other third parties;
• passwords, API keys, authentication secrets, payment-card or bank-account information, Social Security or tax identification numbers;
• health, biometric, immigration, precise-location, children's, or similarly sensitive personal information;
• attorney-client privileged material, legal strategy, or information whose disclosure could waive a privilege;
• source code, customer lists, trade secrets, export-controlled information, or material restricted by a nondisclosure agreement; or
• anything you are not authorized to disclose to Webb Technologies and the named providers.

Customer represents that it has all rights, notices, permissions, and lawful bases necessary for the information it supplies and that the information is materially accurate to Customer's knowledge. Customer must promptly tell us if it discovers that it submitted restricted or unauthorized information.

Our Privacy Policy explains the information we collect, the recipients, purposes, retention, and privacy choices. The Acceptable Use Policy also applies.

6. Third-Party AI and Service Providers

To provide the service, Webb Technologies sends the minimized business question and related prompts through organization-controlled accounts to the Anthropic API (Claude), OpenAI API, X.AI LLC's xAI API (Grok), and paid Google Gemini Developer API. We also use service providers for hosting, payment, email, scheduling, and the remote meeting. These companies process information under their own service agreements with Webb Technologies and may process information in the United States or other locations described in the Privacy Policy and Compliance Overview.

Customer and every participant must comply with provider end-user terms and acceptable-use policies that apply to the service. Customer may not ask Webb Technologies to use a consumer/free account or enable stored responses, files, provider-side threads, caches, batch/deferred or background processing, deep research, web/search grounding, third-party tools/connectors, or feedback submission for Customer information unless Webb Technologies separately approves, configures, contracts for, and discloses that exact feature in writing. Personal data may be sent to X.AI/Grok only through the contractually required zero-data-retention API configuration.

Provider availability, model behavior, citations, features, and retention can change. We do not promise that any named provider will produce an answer, that providers are independent, or that their outputs will be consistent. Provider names factually identify services used and do not imply sponsorship, partnership, approval, or endorsement. We will not make promotional use of a provider's name or mark that requires the provider's permission without first obtaining that permission. We will not substitute a named provider in the paid service without telling you and obtaining your agreement; if no reasonable substitute is accepted, you may choose a reschedule or full refund.

7. Scheduling, Attendance, and Rescheduling

After eligibility approval, Customer receives a booking link. Customer is responsible for selecting an available time, supplying accurate participant information, and ensuring that participants can use the meeting platform.

Customer may use one complimentary reschedule. Unless an emergency prevents notice, Customer must email support@round-table.ai from the purchase address at least 24 hours before the scheduled start. The existing booking remains scheduled until Webb Technologies confirms the change.

A Customer “no-show” occurs when no authorized participant joins within 10 minutes after the scheduled start and Customer has not arranged a reschedule. A first no-show uses the complimentary reschedule. If Customer does not attend the rescheduled session, we will close the engagement and submit a full refund. If Webb Technologies cancels or the facilitator does not join within 10 minutes after the scheduled start, we will close the engagement and automatically submit a full refund. Any later session requires a new, separately agreed booking.

8. Delivery and Corrections

We will send the AI Interaction Transcript and brief to the email address supplied for the purchase within the delivery period in Section 1. Customer is responsible for providing an address it controls and monitoring delivery notices. If a provider outage or event outside our reasonable control makes timely delivery impossible, we will notify Customer before the deadline and offer a reasonable new deadline. Customer may reject the new deadline and request a full refund.

Customer should report a delivery error, material transcription error, or inadvertent inclusion of restricted information promptly to support@round-table.ai. We may correct or replace an artifact, but a correction does not convert AI output into verified professional advice.

9. Price, Payment, and Taxes

The exact one-time price, currency, and any applicable tax are shown immediately before payment and recorded on the receipt. The Second Opinion purchase does not create a subscription, recurring charge, Roundtable AI account, or authorization to enroll Customer in another program. A separate service or subscription requires a separate offer and affirmative agreement.

Stripe processes payment information. Webb Technologies does not receive full payment-card numbers. Customer authorizes a one-time hold of the displayed amount. Webb Technologies captures the hold only after eligibility approval. If the engagement is declined before capture, the authorization is released and Customer is not charged. Webb Technologies sends a notice when the hold is placed and a receipt if and when the amount is captured. Customer is responsible for applicable taxes unless the checkout states that Webb Technologies will collect them.

Refunds, rescheduling, no-shows, provider cancellation, ineligibility, and delivery failure are governed by the Second Opinion Refund & Reschedule Policy, which is incorporated into these Service Terms. In particular, a Customer that attends may request a full refund for any or no stated reason if the request reaches us within 48 elapsed hours after the brief-delivery email is sent.

10. Customer Content and Deliverable Rights

As between Customer and Webb Technologies, Customer retains its rights in information it supplies. Customer grants Webb Technologies a limited license to receive, minimize, store, transmit, and otherwise process that information solely to screen, provide, secure, support, document, and comply with legal obligations relating to the service.

After full payment, Webb Technologies grants Customer a non-exclusive, worldwide, perpetual license to use the final brief and AI Interaction Transcript for Customer's internal business purposes. This license is subject to third-party rights and provider terms. AI-generated material may be non-unique, may resemble material generated for others, and may not qualify for copyright protection. We do not warrant exclusivity, copyrightability, non-infringement, accuracy, or fitness for a decision.

Webb Technologies will not publicly use Customer's name, logo, quote, session content, transcript, brief, or story as a testimonial or case study without separate, specific written permission. A purchase, discount, or refund is not conditioned on giving a positive review. Nothing in these Service Terms restricts an honest review or lawful report to a regulator or law-enforcement agency.

11. Confidentiality

Each party will use reasonable care to protect the other's nonpublic information and use it only to perform or receive the service. Confidentiality does not apply to information that is public without breach, already lawfully known, independently developed, or lawfully received from another source. We may disclose information to the providers identified in our Privacy Policy, to professional advisers under duties of confidentiality, or when legally required.

The service is not designed for privileged, regulated, or highly sensitive information, and transmission to Webb Technologies or an AI provider may waive or compromise protections Customer expects. The safe-data limits in Section 5 therefore remain mandatory even where this section applies.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, AI OUTPUTS, TRANSCRIPT, AND BRIEF ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WEBB TECHNOLOGIES DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUTS ARE CORRECT, COMPLETE, CURRENT, UNBIASED, UNIQUE, OR SUITABLE FOR CUSTOMER'S DECISION, OR THAT USE OF THE SERVICE WILL PRODUCE ANY BUSINESS OR FINANCIAL RESULT.

Some jurisdictions do not allow certain warranty exclusions, so those exclusions apply only to the extent permitted.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WEBB TECHNOLOGIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, SAVINGS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM THE SERVICE OR CUSTOMER'S DECISION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WEBB TECHNOLOGIES' TOTAL AGGREGATE LIABILITY ARISING OUT OF THE SECOND OPINION WILL NOT EXCEED THE AMOUNT CUSTOMER PAID FOR THAT SECOND OPINION.

These limitations do not limit a party's responsibility for fraud, willful misconduct, violation of law, or any liability that applicable law does not permit the parties to exclude or limit. The service is sold only to U.S.-based businesses and organizations purchasing for a bona fide business purpose, and we confirm that status through a human review after payment (Section 3). Some states restrict these exclusions and limitations even for business purchasers — including sole proprietors — so they apply to each Customer only to the extent permitted by the law that applies to that Customer, and they do not limit any right that law makes nonwaivable.

14. Indemnity

To the extent permitted by law, Customer will defend and indemnify Webb Technologies against a third-party claim arising from Customer's unlawful use of the service or Customer's submission of content it was not authorized to disclose. This obligation does not apply to the extent the claim results from Webb Technologies' own violation of these Service Terms or applicable law.

15. Suspension and Ending the Engagement

We may pause or end an engagement for nonpayment, material breach, abusive conduct, a prohibited topic, unlawful use, provider restriction, or a credible privacy, confidentiality, or safety risk. We will apply the Refund Policy according to the reason the engagement ends. Sections that by their nature should survive—including payment records, ownership, confidentiality, disclaimers, liability, disputes, and legal compliance—survive.

16. Governing Law and Disputes

These Service Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. Before filing any claim, each party will send the other written notice describing the dispute and allow 30 days for a good-faith attempt to resolve it. Customer may send notice to legal@round-table.ai or the mailing address in Section 18.

Either party may bring an individual claim in small claims court — in Madison County, Tennessee, or in any other small claims court with jurisdiction over the parties — as long as the claim is brought and stays on an individual basis. For all other claims, the state and federal courts located in Madison County, Tennessee have exclusive jurisdiction, and each party consents to that jurisdiction and venue.

These Service Terms contain no arbitration agreement and no class-action waiver. Nothing in this section limits a right that the law applicable to Customer makes nonwaivable, including any nonwaivable right to bring a claim in a different forum.

17. Changes and Entire Agreement

The version accepted at purchase governs that purchase. We may revise terms for future purchases, but we will not retroactively replace the accepted version for a completed purchase without Customer's affirmative agreement. These Service Terms, the incorporated Refund Policy, Privacy Policy, and Acceptable Use Policy are the entire agreement about the Second Opinion, except for a written amendment signed by both parties.

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue. Failure to enforce a provision is not a waiver. Customer may not assign the agreement without our written consent; Webb Technologies may assign it in connection with a merger, reorganization, or sale of substantially all relevant assets, subject to applicable law.

18. Notices and Contact

Customer agrees that receipts, eligibility results, booking messages, service notices, deliverables, and legal notices may be sent electronically to the email supplied at checkout. Customer must keep that address accurate.

• Service and refund requests: support@round-table.ai
• Privacy requests: privacy@round-table.ai
• Legal notices: legal@round-table.ai

Mailing address for legal notices: Webb Technologies LLC, P.O. Box 10011, Jackson, TN 38308.

19. Electronic Acceptance

Customer accepts these Service Terms only through a checkout control that clearly identifies this agreement and requires an affirmative unchecked selection before the payment action. Webb Technologies will preserve the accepted version and evidence of the acceptance. Merely browsing a page or encountering a footer link does not by itself constitute acceptance of these Service Terms.