Second Opinion Refund & Reschedule Policy

Version: SO-REFUND-2026-08-26-final-1
Applies to: One-time Second Opinion purchases only. This is not a subscription cancellation policy.

This policy is provided by Webb Technologies LLC (“Webb Technologies”), which owns and operates the Roundtable product and brand. Webb Technologies is the service provider, payment recipient, and refund obligor for the Second Opinion.

This policy is incorporated into the Second Opinion Service Terms. If a checkout or advertisement gives Customer a more favorable written refund promise for the same purchase, Webb Technologies will honor the more favorable promise unless it was an obvious technical or typographical error that Customer knew or reasonably should have known was an error.

Plain-Language Summary

• Declined before capture: authorization released; Customer is not charged.
• Declined after capture: full refund.
• The question is outside scope and cannot be safely narrowed: full refund.
• Webb Technologies cancels or the facilitator does not attend: automatic full refund.
• Customer needs to move the session: one complimentary reschedule.
• Customer misses both the original and rescheduled session: full refund after the second no-show.
• Customer attends but does not find the service useful: email us within 48 elapsed hours after the brief-delivery email for a full refund; no explanation is required.
• We cannot deliver the brief on time: Customer may accept a disclosed new deadline or receive a full refund.
• Duplicate or incorrect charge: we correct and refund the erroneous amount.

The detailed rules below control if the summary omits a detail.

1. How to Request a Refund or Reschedule

Email support@round-table.ai from the purchase email address. Include the purchaser's name and, if available, the purchase or session reference. Do not include payment-card details or sensitive business information.

The timestamp at which our mail system receives the request determines whether a deadline was met. We will send an acknowledgment. If you do not receive it, contact billing@round-table.ai without sending payment-card details.

“Business day” means Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time, excluding U.S. federal holidays. A “48-hour” customer request period means 48 elapsed hours, including weekends and holidays.

2. Eligibility Review

Payment does not guarantee eligibility or scheduling. If Webb Technologies declines the business or proposed question during human review before capture, we release the authorization (there is no Stripe refund object, because nothing was captured) no later than the end of the next business day after the decision. If we decline after capture, we submit a full refund to the original payment method on the same deadline. Customer does not need to request it.

Webb Technologies records a neutral reason for the decision and does not use protected characteristics in eligibility review. A rejection is not a judgment about the business and does not imply that the proposed decision is good or bad.

3. Customer Rescheduling and No-Shows

Each purchase includes one complimentary reschedule. Unless an emergency prevents advance notice, email support@round-table.ai from the purchase address at least 24 hours before the scheduled start. The existing booking remains scheduled until Webb Technologies confirms the change.

A “no-show” occurs when no authorized Customer participant joins within 10 minutes after the scheduled start and Customer has not arranged a reschedule. A first no-show uses the complimentary reschedule. If Customer does not attend the rescheduled session, Webb Technologies will close the engagement and submit a full refund by the end of the next business day. Customer does not need to request it.

If Customer repeatedly reschedules, supplies false eligibility information, behaves abusively, or attempts to use the service unlawfully, Webb Technologies may decline further service. Declining further service never reduces a refund this policy promises: the published full-refund paths remain controlling, with no deduction or denial exception.

4. Scope Stop or Professional Referral

If we determine before or during the session that the question is prohibited by the Service Terms and it cannot be narrowed to a permitted business question with Customer's agreement, we will stop rather than provide the restricted guidance and submit a full refund by the end of the next business day. Customer does not need to disclose additional sensitive details or explain why it originally selected the question.

5. Webb Technologies Cancellation or Delay

If Webb Technologies cancels the session or the facilitator does not join within 10 minutes after the scheduled start, Webb Technologies will close the engagement and submit a full refund by the end of the next business day. Customer does not need to request it. Any later session requires a new, separately agreed booking; the canceled purchase is not silently transferred or kept open.

The AI Interaction Transcript and written brief are due within 48 elapsed hours after an attended session ends unless Customer and Webb Technologies agree in writing to another deadline. If provider failure or an event outside our reasonable control will cause a delay, we will notify Customer before the deadline and propose a new deadline. Customer may accept the new deadline or request a full refund.

If Webb Technologies cannot use a named AI provider, it will disclose the issue. Customer may accept a disclosed substitute, reschedule, or request a full refund.

6. Usefulness Refund After Attendance

A Customer who attends the session may request a full refund for any reason—or no stated reason—if the request reaches support@round-table.ai within 48 elapsed hours after our brief-delivery email was sent.

Requesting a refund does not require Customer to provide feedback, change a review, waive a claim, keep the request confidential, or refrain from contacting a regulator. Webb Technologies may invite optional feedback separately, but a response is not a condition of refund.

If the brief-delivery email is not successfully sent, the usefulness-refund window does not begin until we successfully resend it. Webb Technologies must store the authoritative delivery timestamp and the corresponding refund deadline.

7. Payment Errors

Webb Technologies will refund a duplicate charge, an amount that exceeds the authoritative checkout quote, or a charge in a currency Customer did not affirmatively accept. Report an error promptly to billing@round-table.ai.

This policy does not limit any rights Customer has under applicable law or card-network rules. Please contact us before opening a chargeback so we can investigate quickly, but contacting us is not a waiver or mandatory prerequisite to rights that cannot lawfully be limited.

8. Refund Amount and Method

An approved “full refund” means the amount Webb Technologies received for the Second Opinion, including any tax Webb Technologies collected and is legally permitted or required to return. It does not include unrelated bank, foreign-exchange, or card fees imposed by another company unless applicable law requires otherwise.

Captured-charge refunds are submitted through Stripe to the original payment method. Webb Technologies will email confirmation after Stripe confirms the full refund. The customer's bank controls when the credit appears.

If the original method cannot receive the refund, Webb Technologies will follow Stripe's supported process and may request additional identity verification. Never send full card or bank details by email.

Uncaptured authorization releases are cancellations, not refunds. Webb Technologies confirms a release by a release email, not a refund confirmation.

9. Effect of a Refund

A refund ends Webb Technologies' obligation to conduct a future session or create a not-yet-delivered artifact for that purchase, unless applicable law requires otherwise. A Customer that already received a brief or AI Interaction Transcript may retain the internal-use license granted in the Service Terms; confidentiality, privacy, ownership, disclaimer, liability, dispute, and record-retention provisions continue as applicable.

10. Records and Legal Preservation

Webb Technologies retains payment, refund, tax, contract-acceptance, and dispute records for the legally required period. If a complaint, chargeback, investigation, or legal claim is pending, a preservation hold may delay deletion of relevant records. Retention of those narrow records does not permit their use for unrelated marketing.

11. Changes

The version accepted at checkout governs that purchase. Changes apply to later purchases only unless Customer affirmatively agrees otherwise. The version and effective date appear at the top of this page and on the acceptance record.